1. Services

VIP Birthdays agrees to provide birthday decoration services based on the package, design, colors, decorations, and setup details agreed upon with the client. Any services or items not specifically included in the agreed package may incur additional charges.

2. Booking & Deposit

A booking is confirmed only after the client has:

• Paid the required deposit of 50% of the total cost of your required services.

• Provided the event date, venue, setup time, and other necessary information.

• Approved the decoration design or quotation, where applicable.

All deposits are non-refundable

3. Balance Payment

The remaining balance must be paid no later than seven (7) before the event.

VIP Birthdays reserves the right to cancel or suspend setup if the outstanding balance is not paid by the agreed deadline.

4. Changes to a Booking

Clients must notify VIP Birthdays as soon as possible of any changes to the event date, venue, theme, colors, guest count, or requested decorations.

Changes may result in additional charges. Changes requested shortly before the event may not be possible due to preparation, availability, or purchasing requirements.

5. Cancellation & Rescheduling

If the client cancels the booking, the deposit will be retained by VIP Birthdays to cover preparation, administrative expenses, materials, and the loss of the reserved date.

Rescheduling may be permitted subject to availability and may require an additional fee. If the requested new date is unavailable, the cancellation terms will apply.

6. Setup & Venue Access

The client is responsible for ensuring that the venue is accessible to VIP Birthdays at the agreed setup time.

The designated decoration area must be clean, safe, and ready for setup. Delays caused by the client, venue, guests, or other vendors may affect the setup schedule and may result in additional waiting or labor charges.

7. Venue Requirements

The client is responsible for obtaining any required permission from the venue for decorations, backdrops, balloons, hanging installations, or other setup requirements.

VIP Birthdays is not responsible for damage caused by pre-existing venue conditions, unsuitable surfaces, venue restrictions, or actions of third parties.

8. Rented Items & Property

Any stands, arches, backdrops, plinths, props, signage, tables, artificial flowers, or other rental items supplied by VIP Birthdays remain the property of VIP Birthdays unless otherwise agreed.

The client is responsible for rented items while they are at the event venue. Lost, stolen, or damaged items may be charged at their repair or replacement cost.

9. Balloons & Decorations

Balloons and other decorative materials may naturally change in appearance due to heat, humidity, sunlight, wind, air conditioning, or other environmental conditions.

VIP Birthdays cannot guarantee that balloons or other decorations will remain in exactly the same condition throughout the event.

10. Design & Color Variations

Decorations will be created according to the agreed design as closely as reasonably possible.

Minor variations in balloon shades, flowers, fabrics, props, materials, or other decorative elements may occur. If a specific item becomes unavailable, VIP Birthdays may substitute it with an item of similar style, quality, and value.

11. Client-Provided Items

VIP Birthdays is not responsible for loss, damage, or malfunction of items supplied by the client, including cakes, signs, electronics, gifts, personal decorations, or other items.

12. Photography & Marketing

With the client’s permission, VIP Birthdays may photograph or record the completed decoration for use in its portfolio, website, social media, advertising, or other promotional materials.

13. Force Majeure

VIP Birthdays will not be liable for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disasters, accidents, power outages, transportation disruptions, venue closures, government restrictions, or other unforeseen circumstances.

Where possible, VIP Birthdays will make reasonable efforts to reschedule the service or provide an appropriate alternative.

14. Client Responsibilities

The client is responsible for providing VIP Birthdays with accurate event information and communicating all relevant venue rules and restrictions.

The client is also responsible for the conduct of guests and other vendors at the event.

15. Agreement & Acceptance

By paying the deposit and/or signing below, the client confirms that they have read, understood, and agreed to these Terms & Conditions, as well as the services and pricing included in their quotation or booking.